You have questions?

As soon as there is a change to your booked event, you will receive an email with all important information from the corresponding ticket provider. Likewise, in the muenchen app, your ticket will be marked accordingly under the Tickets menu item.

This depends on the ticket provider. Please contact the ticket provider for details. You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

Please contact the ticket provider on this. You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

Please contact the ticket provider on this. You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

Please contact the ticket provider on this. You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

There are events with the option of a seating plan booking. There you can select your seats. There is also the best seat booking. Here we select the best seat for you in the category you have chosen. Of course, we make sure that your seats are next to each other. In both cases, you will find your seat numbers in the summary before completing your purchase.

There are events with the option seating plan booking, there you can select your seats. There is also the best seat booking. Here we choose the best seat for you in the category you have chosen. In both cases, you will find your seat numbers in the summary before completing your purchase.

Please show your entitlement to discount at the entrance to the event.

In Munich, the following youth protection regulations apply to concert events:

Children under the age of 6 are not permitted to attend a concert, even if accompanied by their parents (this regulation does not apply to special events for children, e.g. Pippi Langstrumpf musicals, etc.). Between the ages of 6 and 14, children are only allowed to attend a concert with their parents or a guardian (usually a person over the age of 18 who accompanies the child on behalf of the parents). From the age of 14, young people may attend concerts alone. In exceptional cases, other age limits may apply. Please check with the relevant authority.

Whether and which hygiene measures currently apply at the respective events depends on the organizer of the event. The information can usually be found on the event page. If in doubt, ask the ticket provider directly which is always indicated in our app below the relevant event. From here, you can access the contact details.

Sometimes additional contingents of tickets are added at a later date. This depends on the event.

When purchasing tickets, your contractual partner is always the relevant ticket provider (if the ticket provider however acts as broker for the organizer of the event – as in case of München Ticket – then the organizer of the event is the contractual partner). You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

We currently do not offer an exchange or cancellation option in the muenchen app. For such purpose, please contact the relevant ticket provider. You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

If your ticket appears in the app in the Tickets menu item without an error message, your order was successful. In addition, you will receive an email from the respective ticket provider with all information and with your digital ticket for print-out. If something went wrong with your order, please contact the ticket provider. You can find the contact below the event or below Contact ticket provider on your ticket in the muenchen app.

The invoice for your tickets will be sent to you by e-mail by the respective ticket provider after successful order processing.

Please contact the ticket provider. You will find the contact in the e-mail accompanying your order or below Contact ticket provider on your ticket in the muenchen app.

Please read the terms and conditions of the relevant ticket provider. You can find the contact below the event or below Contact ticket provider on your ticket in the muenchen app.

Some events specify a maximum number of tickets for purchase. This is at the discretion of the organizer of the event.

When selecting tickets for the appropriate ticket type, select the number of people your group counts. Some events also offer group tickets. In this case, select the group ticket in the ticket selection. Please note the information for the maximum number of persons.

After ticket selection, we reserve your tickets for 20 minutes. During this time, you can finish your order. If this time limit is exceeded, we release the tickets for purchase again. This way we prevent tickets from being forgotten and thus not being sold.

Tickets are sold on the muenchen app only to persons of full legal capacity, i.e. persons aged 18 and over.

Discounts always depend on the organizer of the event and can vary accordingly. You can see which discounts are offered when you select your ticket. Please always note the conditions for the discount (e.g. valid student ID, etc.).

Discounts always depend on the organizer of the event and can vary accordingly. You can see which discounts are offered when you select your ticket. Please also note the conditions for the discount (e.g. valid student ID, etc.).

Please contact the ticket provider. You can the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

No, we are sorry but ordering on account is not possible currently. You can just pay with Visa and MasterCard credit cards in the muenchen app.

Currently, just Visa or MasterCard credit card payment is available in the muenchen app.

You can store or change your means of payment in your M-Login account. To do this, click on Profile in the muenchen app and log in to your M-Login. For help with your M-Login account, visit the M-Login support page.

For the launch of the app, just payment with Visa and MasterCard credit cards is enabled.

The M-Login is a single sign-on solution for Munich's digital services. When registering, you enter your personal data, documents and your means of payment one-time in the M-Login account and then let them transferred to the web and app applications of the partners - such as the muenchen app, HandyParken München, MVGO - in a time-saving manner. Accordingly, you also use your M-Login access data to log in to these services avoiding any password chaos. If you have questions about registration, login, your account, etc., you can find answers on the M-Login support page.

This question concerns your M-Login account. You can get your answer in the M-Login support.

Currently, you need an M-Login account to buy tickets in the muenchen app.

Please keep in mind that by deleting your M-Login account, you will implicitly delete all your data in the muenchen app. You can find out how to delete your M-Login account in the M-Login support section.

You can change data stored in your M-Login account at any time. To do so, log in to your account directly via the M-Login website. For assistance with your M-Login account, please contact M-Login Support.

You can view your purchased tickets in the muenchen app in the Tickets menu item. You will also receive your tickets by e-mail.

Each organizer of events provides different types of tickets and discounts. You can see whether and which discounts are available in the order process during ticket selection. Select the appropriate ticket or discount there.

You can view your purchased tickets in the muenchen app in the Tickets menu item. In addition, you will receive your tickets by e-mail. If that’s not true, something may have gone wrong with your order. Please contact the ticket provider. The contact is always displayed in our app below the relevant event.

This is governed by the ticket provider. Please contact the ticket provider for corresponding questions. You can find the contact below the respective event or below Contact ticket provider on your ticket in the muenchen app.

In addition to your digital ticket in the muenchen app, you will receive your ticket by e-mail. So you can either print out your ticket and show it at the entrance (please print legibly in original size to ensure an error-free scan of the ticket). Or you can log in to the muenchen app with another device using your M-Login and access your stored tickets and data.

In addition to your digital ticket in the muenchen app, you will receive your ticket by e-mail. So you can either print out your ticket and show it at the entrance (please print legibly in original size to ensure an error-free scan of the ticket). Or you can log in to the muenchen app with another device using your M-Login and access your stored tickets and data.

In addition to your digital ticket in the muenchen app, you will receive your ticket by e-mail. You can use this method to print out your ticket and show it at the entrance. Please print the ticket legibly in original size to ensure an error-free scan of the ticket.

After purchasing, please check whether your ticket is displayed under the Tickets menu item. If yes, the purchase has worked properly and your ticket is also available offline.

For certain events, you need a personalized ticket. This applies, for example, to tickets that are in particularly high demand. This prevents resale of the ticket on the black market. In general, tickets for e.g. museums, zoo or certain concerts are not personalized.

For the sake of the environment, we currently do not offer the sale of printed tickets by mail. In addition to your digital ticket in the muenchen app under the Tickets menu item, you will receive your ticket by e-mail. Using this method, you can print out your ticket and show it at the entrance, should this be more convenient for you. Please print the ticket legibly in original size to ensure an error-free scan of the ticket.

Unfortunately, tickets purchased via the muenchen app do not yet include an integrated public transport ticket.

To ensure that you are not incorrectly charged twice for the purchase price, please contact the ticket provider in this case. The contact is always displayed in our app below the corresponding event. The ticket provider can check the process and, if necessary, resend you an email with the ticket.

We regularly test and optimize the muenchen app. If you still find a bug in the muenchen app, you are welcome to report it within the app under Profile and Give Feedback. We gratefully accept your feedback.

If you have problems using the muenchen app, you can contact our customer service. You can find this under the menu item Profile via the Contact tab.

Each ticket provider has its own T&Cs, they will be displayed to you in the order process when summarizing your purchase before you complete your purchase before the checkout.

We are always happy to receive feedback and are constantly interested in making the muenchen app better. You can therefore send your feedback in the app under Profile and Give feedback or write an email to muenchen_app_kontakt@swm.de.

In the home feed of the muenchen app, you can filter by categories or specific time periods that are of interest to you. The feed will then show you corresponding results. Likewise, the muenchen app has a search function, which you can use to search for specific terms.

To do this, you must deactivate the muenchen app service in your M-Login account. Your data will then be deleted and you will no longer be able to use the service. You can find out how to terminate an M-Login service in the M-Login support section.