You have questions?

We have compiled answers for you on the following topics:


How do I receive information about cancelled or postponed events?

My booked event was canceled or postponed. How long do I have to wait for the refund?

Where and how can I return my ticket if an event I have booked is cancelled?

Whom can I contact with questions about my booked event?

Whom can I contact with specific questions about a particular event?

How do I make sure that my seats will be next to each other?

Where can I see where my seats are located in the event room?

When and where do I show my entitlement to discount?

Are children / young people allowed to attend events alone?

What hygiene measures apply with regard to COVID-19?


My desired tickets are sold out. Will there be more tickets available at a later date?

Who is my contractual partner when buying tickets via the muenchen app?

Can I exchange or cancel my purchased ticket?

Was my order successful?

How do I receive an invoice?

I can't understand the invoice for my order. How can I get help?

What right of cancellation do I have for tickets?

Why can't I order as many tickets as I want for certain events (e.g. just 4 tickets)?

How can I book tickets for a group?

Why is there a time limit when I book tickets online?

From what age may tickets be purchased?

How can I get reduced-price tickets, e.g. for schoolchildren, students, senior citizens, severely disabled persons?

Who receives a discount?


I paid but did not receive a ticket. How do I get my money back?

Payment methods

Is it possible to order on account?

What payment options do I have?

How can I define or change my desired means of payment?

Why can't I use my SEPA direct debit payment method in the muenchen app?


What is the M-Login and what advantages does an M-Login account offer to me?

I have forgotten my password. How can I change it?

Can I buy tickets via the muenchen app without an M-Login account?

How can I delete my M-Login account?

How can I change my data?


Where can I see my purchased tickets?

How do I get tickets for wheelchair users / severely disabled persons and their companions?

I have booked a ticket and cannot find it, what can I do?

May I give or sell my ticket to third parties?

My smartphone is broken or lost and I can no longer access my ticket. What can I do?

The ticket cannot be opened on my smartphone. What can I do?

I would like to print out my ticket. How can I do that?

Can I retrieve my ticket even if I don't have an internet connection?

Are the tickets personalized?

Can I also receive my ticket by mail?

Can I use my ticket for public transport?

I have booked a ticket, but it is not displayed in the muenchen app, nor have I received it by e-mail from the ticket provider. Can I repeat the booking?

Questions about the app

I have found an error in the muenchen app. Where can I report it?

I'm having problems using the app. What can I do?

Where can I find the terms and conditions?

How can I give feedback on the muenchen app?

How can I display offers relevant to me in the feed?

I want personal data stored by the muenchen app to be deleted. What can I do?