You have questions?
We have compiled answers for you on the following topics:
How do I receive information about cancelled or postponed events?
My booked event was canceled or postponed. How long do I have to wait for the refund?
Where and how can I return my ticket if an event I have booked is cancelled?
Whom can I contact with questions about my booked event?
Whom can I contact with specific questions about a particular event?
How do I make sure that my seats will be next to each other?
Where can I see where my seats are located in the event room?
When and where do I show my entitlement to discount?
Are children / young people allowed to attend events alone?
What hygiene measures apply with regard to COVID-19?
My desired tickets are sold out. Will there be more tickets available at a later date?
Who is my contractual partner when buying tickets via the muenchen app?
Can I exchange or cancel my purchased ticket?
Was my order successful?
How do I receive an invoice?
I can't understand the invoice for my order. How can I get help?
What right of cancellation do I have for tickets?
Why can't I order as many tickets as I want for certain events (e.g. just 4 tickets)?
How can I book tickets for a group?
Why is there a time limit when I book tickets online?
From what age may tickets be purchased?
How can I get reduced-price tickets, e.g. for schoolchildren, students, senior citizens, severely disabled persons?
Who receives a discount?
I paid but did not receive a ticket. How do I get my money back?
Is it possible to order on account?
What payment options do I have?
How can I define or change my desired means of payment?
Why can't I use my SEPA direct debit payment method in the muenchen app?
What is the M-Login and what advantages does an M-Login account offer to me?
I have forgotten my password. How can I change it?
Can I buy tickets via the muenchen app without an M-Login account?
How can I delete my M-Login account?
How can I change my data?
Where can I see my purchased tickets?
How do I get tickets for wheelchair users / severely disabled persons and their companions?
I have booked a ticket and cannot find it, what can I do?
May I give or sell my ticket to third parties?
My smartphone is broken or lost and I can no longer access my ticket. What can I do?
The ticket cannot be opened on my smartphone. What can I do?
I would like to print out my ticket. How can I do that?
Can I retrieve my ticket even if I don't have an internet connection?
Are the tickets personalized?
Can I also receive my ticket by mail?
Can I use my ticket for public transport?
I have booked a ticket, but it is not displayed in the muenchen app, nor have I received it by e-mail from the ticket provider. Can I repeat the booking?
Questions about the app
I have found an error in the muenchen app. Where can I report it?
I'm having problems using the app. What can I do?
Where can I find the terms and conditions?
How can I give feedback on the muenchen app?
How can I display offers relevant to me in the feed?
I want personal data stored by the muenchen app to be deleted. What can I do?